The packaging machinery aftermarket is evolving, with OEMs and end users facing opportunities and challenges in parts availability, service, and maintenance strategies, according to the Evolution of Aftermarket Parts and Services Industry Speaks session at PACK EXPO Southeast. As presented by PMMI Director of Custom Research Rebecca Marquez, the session was a first glance at an upcoming Business Intelligence Report. Historically, Aftermarket Services focused on parts availability, but the landscape is now expanding to encompass a broader range of services. This shift is primarily attributed to the increasing need for remote connectivity, a trend accelerated by the restrictions of the COVID-19 pandemic.
A recent survey conducted by PMMI Business Intelligence, including original equipment manufacturers (OEMs) and end users, revealed that an overwhelming 98% of end users expect their budgets for aftermarket parts to either expand or remain steady. At a similar rate, 94% anticipate similar trends for service budgets. The demand for aftermarket services in OEMs mirrors this sentiment, with 96% predicting an increase in aftermarket parts volume and 94% foreseeing growth in their service business.
The survey highlighted several key challenges, with parts availability remaining a critical concern. End users often face emergencies when a part is needed to keep operations running smoothly, and the ability to quickly access necessary components is a decisive factor in choosing suppliers. While end users strive to stock critical parts, space limitations often necessitate reliance on suppliers for standard wear parts.
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